Book Park N Go
Refund Policy

 

Reservation modifications, cancellations, or early returns.

 

If you require any kind of parking reservation modification, whether due to a change in travel plans, a booking error, or parking at the wrong lot, please note that our policy requires you notify Park 'N Go 48 hours (two days) before your booked check-in day & time. Notification 48-hours prior to check-in will result in a full refund of your parking charges paid online! Changes, cancellations, or instances where you did not use your reservation but notice was not given 48 hours prior to check in are subject to a possible penalty of one day's parking charges.

If you need to cancel a reservation and request a refund, please note that our refund policy requires the same 48-hour prior notice. If you book your reservation on our website with less than 48 hours before the vehicle drop-off, you do not have grounds for a full refund; you are of course entitled to a refund less one day's parking charges as a penalty.

 

We strive to have one of the most customer-friendly change/cancel policies in the travel industry, and we can give you a future credit for your unused reservation (in whole or in part) as a courtesy.

 

If you need to cancel or modify your prepaid reservation, follow these instructions that are lot-specific:

  • All lots: email reservation-service@BookParkNGo.com with the location you booked at, reservation ID, last four digits of card used online, and your phone number. Cancelations by e-mail are the easiest for us to handle.
  • Minneapolis - you can also call the lot (the phone number is on your confirmation) and leave a message for a member of the administrative staff with your resevation ID, last four digits of card used online, and your phone number
  • Fort Lauderdale / Port Everglades - direct all inquries by e-mail; you can even just press "reply" to the confirmation e-mail our system sends out for prepaid reservations; our staff is not equipped to handle refund requests over the telephone
  • Richmond - you can also call the lot (the phone number is on your confirmation) and leave a message for a member of the administrative staff with your resevation ID, last four digits of card used online, and your phone number
  • Omaha - you can also call the lot (the phone number is on your confirmation) and leave a message for a member of the administrative staff with your resevation ID, last four digits of card used online, and your phone number
  • Charlotte - please direct all inquries by e-mail; you can just press "reply" to the confirmation e-mail our system sends out for prepaid reservations; our staff is not equipped to handle refund requests over the telephone. The e-mail address is reservation-service@BookParkNGo.com

 

Information needed for any cancellation or change that needs to be included in your correspondence:

  • Reservation ID #
  • Last four digits of card used to pay online
  • The name of the person whose card was used to pay online
     

For early return credits - please be clear in indicating that is your request.

 

For changes to dates or times of your booking - please email those.

 

Our goal is to answer emails as promptly as possible, but it may take five business days during heavy travel times.

 

In the event your travel plans change, whether due to airline schedule changes, acts of God, or just a general change in plans, please know that the cashier at our parking facility will charge you for any additional hours or days that you have not paid for in advance before you can exit the facility. However, the cashier at the lot cannot refund for unused days in the event you return to pick up your vehicle early. An early return credit is available upon request, please just email us!

 

If you do not bring your printed reservation to the facility and end up paying at the lot again for the parking, you may obtain a refund from us by mailing a copy of the parking receipt from the facility along with your confirmation and your complete contact information within 7 days of exiting the parking facility to:

 

Park 'N Go
Attention: Online Reservation Refund
PO Box 22515
Fort Lauderdale, FL 33335

 

Your refund will be credited after verification, either to your original method of payment or by company check via postal mail.

 

We appreciate your business!

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